Shipping & Returns
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
You will receive an email with a tracking number once your items have shipped. Please allow 24 hours for the shipper's system to update.
We ship to all 50 United States, the U.S. territories, P.O. Boxes and APO/FPO addresses and most international countries. Most orders will be shipped USPS. Custom Seats and Helmets will be shipped UPS or FedEx for domestic orders and USPS for international orders.
If your package is missing (i.e. tracking says delivered but it is not there), first you must contact the delivery company (USPS, UPS, FedEx etc) because it could be held at the post office/UPS store/etc.
Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
Returns & Exchanges
Purchases made at UnknownIndustries.com can be returned or exchanged within 30 days from ship date. Refunds are only available for returns made by mail. Items must be returned unwashed, unworn and undamaged. Please contact us at CustomerService@UnknownIndustries.com before returning any items. You will be responsible for the cost of the return shipping as well as any additional shipping costs for exchanges. For returned items, you will receive a refund of the original cost of the products and taxes (where applicable) less original shipping costs.
Should you receive damaged, defective, or the wrong item(s), please contact us at CustomerService@UnknownIndustries.com within 30 days from the ship date to return or exchange the items.